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Conditions of Use
You should carefully read the following terms and conditions. Your purchase or use of our products implies that you have read and accepted these terms and conditions. Please print a copy for your future reference.
- Order Process
- Returns, Cancellations and Substitutions
- Intellectual Property
- Liability and Indemnity
- Miscellaneous Provisions
a. We reserve the right to change these terms and conditions at any time.
b. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website
c. Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately.
a. We accept the order placed on the understanding that you as the consumer are of the age of 18 years or above.
b. The confirmation stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from ourselves.
c. Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it
d. We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please contact us.
a. This website is only for delivery of products to customers in mainland UK. All goods must be signed for by an adult aged 18 years or over on delivery.
b. Delivery charges and estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated timescales.
c. Although we target delivery within 14 working days, it is possible that outer reaches of Northern Scotland, Wales and South East England may encounter extended delays.
d. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
e. On occasions, customers may be asked to assist with delivery if the driver is unable to carry the furniture themselves however you will be contacted to discuss this prior to delivery if it is deemed necessary.
f. Aborted deliveries where both the courier and the customer have agreed the time for delivery and the customer is not available to accept the delivery will be charged at a fee of £35 or 10% of the order value, whichever is greater.
g. Aborted exchanges where both the courier and the customer have agreed the time for delivery and the customer is not available to accept the delivery or the goods are unavailable to collect, will be charged at a fee of £35.
h. Rejected deliveries where a customer refuses and wishes to cancel an order at the point of delivery, will be charged at a fee of £35 or 10% of the order value, whichever is greater.
i. It is the couriers responsibility to deliver into the ground floor of any block of flats. The driver can then make a decision on whether they assist into the actual flat or not. For further details or to make special arrangements, please contact us in advance of delivery.
a. We take payment from your card at the time we receive your order. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible.
b. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
c. Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
a. We offer a 14 day money back guarantee provided the goods remain in good condition. Please check all parts prior to assembly. If any damage is found, do not assemble and contact us immediately as assembly of a damaged product may invalidate your warranty. We are unable to offer a collection and refund of an assembled item however may be able to offer a replacement in some instances. Some products are excluded from the guarantee and are clearly marked. In the unlikely event that you receive faulty or damaged goods, please contact customer services for further instructions within 7 days of delivery. If there is a problem with the goods, please contact us as soon as possible. We will deal with the matter in accordance with your legal rights. In some occasions we may require images prior to authorising an exchange or return for damaged products. Our guarantee does not extend to non-domestic usage or to goods which are taken outside mainland UK.
b. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality. You may cancel your order in accordance with your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
c. The Seller shall provide the Buyer with such information as is required to claim under the manufacturers warranties. In the event of a claim, the Buyer shall in the first instance contact the Sellers customer service department.
d. Customers wishing to return goods after delivery are free to do so provided the return is raised within 14 days of delivery. Goods must be returned in their original packaging and will be liable to a £35 pound collection charge or 10% of the order value, whichever is greater. Customers are free to return the items to our warehouse at their cost and no collection charge would be applied. Mattresses and Divans must be returned in their sealed packaging due to health and safety reasons. Similarly, late cancellations are liable for a £20 pound charge if the goods have already been despatched or 10% of the order value, whichever is greater. Please retain the packaging for the item as the furniture must be packaged suitably for collection. Failure to have the item suitably packaged may result in the refusal of collection and surcharge applied for subsequent collection. We reserve the right to request images of the packaging prior to booking a collection on behalf of the customer. We recommend that you take photographs of any damage so that this can be substantiated at a later date should any conflict regarding damage arise. Any refunds would be provided once the goods are returned to ourselves and inspected.
e. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
f. If a chargable pre-arranged assembly of items takes place, this assembly service is entirely non-refundable.
g. Express delivery charges may not be refundable due to us having despatched a courier to arrange your delivery. Please contact us in advance if you would like more information.
h. Any order where costs have been incurred by ourselves to produce a personalised product (For example a Divan Bed) following the acceptance of an order, and the order is then subsequently cancelled may be subject to a late cancellation charge. The customer will be made aware of any charges at the point of requesting to cancel giving them the option to continue with the order or proceed with the cancellation.
a. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
b. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
a. Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
b. We will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and we accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
c. Other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
d. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
loss of goodwill or reputation; or
special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
e. Notwithstanding the above, our aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.
f. This clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
g. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
a. The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
b. We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.
c. We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.
d. If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
e. These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:
a) We shall have the right to enforce any rights or benefits under these terms and conditions;
b) We shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions;
c) No consent from the persons referred to above is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).
f. No delay or failure by ourselves to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.
g. These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and ourselves relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and ourselves for your use of this website
For any further dispute resolution, the European Commission offer an online dispute resolution platform available at the following link - https://ec.europa.eu/consumers/odr/